Common questions
- Is the website www.obd2truck.com trustworthy?
Our website has SSL security, which is mandatory by law for all online stores, as it encrypts all transactions carried out on the website, guaranteeing the confidentiality of all information.
We work in partnership with MercadoPago, the largest online payments network in Brazil. We do not have access to your payment information, such as your credit card number, only MercadoPago, making your purchase 100% secure. If you have any questions, don't hesitate to get in touch.
- Are orders guaranteed?
As a form of security for our customers, there is a 30-day guarantee for exchanges and returns, if within 7 days after the date of receipt you are dissatisfied with the item or it has a factory problem, you can request a return and Shipping to our address is at our expense, but after 7 days, the shipping cost is at your expense.
- How is shipping calculated for my order?
The shipping cost is calculated automatically, based on the products selected and the Customer's delivery zip code. The shipping cost information is already calculated for a given address and certain products appear to the customer when completing the purchase on the website.
- Why do products take 2 to 3 weeks to arrive?
We work with original products imported directly from the factory, they are updated and high quality items, and for this we need to work with certified international suppliers (USA, Europe and Asia).
Therefore, when a new order is placed in our store, we check whether or not we have that item in stock at our headquarters, if not, we request it from our suppliers and they send it directly to your address, so some orders may occur. take longer than others.
- Do all purchases come with a tracking code?
Yes. For physical products. We only work with reliable suppliers who provide a tracking code for your safety and comfort.
- When will I receive my tracking code?
We send the tracking code to you directly to your email within 3 to 5 business days, this is because our suppliers (industries that manufacture the products) ask for this period.
If even after this period you have not received the tracking code, send us an email: Contact@obd2truck.com INCLUDING your order number (something like #4321) and we will give you a status regarding your order in no time. maximum 24 hours.
- My tracking code is not showing information
Yes, if the package is on the way between the origin country and the destination country, there are really no updates, as there is no "package movement". He will notify you as soon as he arrives in Brazil. It will then notify you of each movement, just as we are used to with internal orders. You can rest assured, your order is on its way.
- Are there any fees that I still have to pay for the product?
No, just the full value of the normal product, as our products are not taxed by customs or the post office, but if any type of tax occurs, we assume responsibility and pay any type of tax.
Just send us an email to: Contact@obd2truck.com informing us what happened and we will respond within 24 hours.
- How to return a product? How to return a defective product? How do I return a product due to regret or withdrawal?
To return a product, simply contact us to obtain a postage code so that you can deliver the product to a Post Office. If you have any questions, please contact us via WhatsApp , or via our email ( Contact@obd2truck.com ) means of contact available.
The procedure will be the same for returning defective products and for returns due to regret or withdrawal. In these cases, the return period free of charge for the customer is a maximum of 7 (seven) days. For more information, see our Refund Policy.